If you want to enable a user for Self Service Password Reset the user need to navigate to one of these endpoints and register his/her phone as a second factor.

Endpoints:

  1. This endpoint verifies your phone and enrolls the user in SSPR: http://aka.ms/ssprsetup
    It does not change your password!
  2. This endpoint resets your password and enrolls the user if his or her phone number is already stored on the user. http://aka.ms/sspr (which points here: http://passwordreset.microsoftonline.com)

 

Here is a screen dump of what the user will have to do:

log-in-to-office-365
Standard Login
routed-to-account-setup-in-azure-ad
You get routed to or enrollment service
verify-phone-number-in-azure-ad
asks to verify your phone (if it is already there) if not you have to enter your phone number
if-phone-is-not-registered
If your phone is not registered in azure AD you see this

 

call-to-verify-azure-ad
Call goes fastest

microsoft-calling-phone

one-factor-is-completed
In Azure AD you select how many factors your users need to setup. I have selected 1
myapps-in-azure-after-registration
This is where you end up
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